Hello, Limerick College of Further Education has detected that you are using an outdated version of Internet Explorer. If possible we strongly urge you to update your browser or switch over to Chrome or Firefox so you can enjoy the full user experience of our website and avail of all the features!
Close This Message'

Customer Service (QQI Level 5)/ BP009 (12 Weeks)

Course Overview

QQI Level 5 Minor Award in Customer Service 5N0972
Course Code:
BP009 | WED 19.00-21.30

This course is designed for learners who want to gain an understanding of the value of the customer service discipline as well as knowledge and skills to provide effective customer service within a work, social or voluntary environment, operating independently or as part of a team.

Apply for this Course
Programme Description

• Examine the principles of customer service
• Identify the key features of good customer service
• Identify, for a vocationally-specific area, key elements of consumer legislation and the functions of associated regulatory organisations
providing customer protection, representation and redress
• Describe how customer perceptions can be influenced, to include elements such as the physical environment, printed materials, the personal presentation and conduct of a customer contact person
• Apply the personal skills, qualities and attitudes required to perform effectively when dealing with customers
• Use appropriate communication technologies
• Use written and verbal skills to include appropriate style, language and tone
• Handle a range of correspondence and records providing a service to the customer
• Respond to customer complaints and compliments in accordance with organisational policy
• Handle challenging situations
• Demonstrate team or group work in providing customer care

This provision is co-funded by the Irish Government and the European Social Fund as part of the ESF Programme for Employability, Inclusion and Learning 2014 – 2020.