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Courses

Reception and Front Office Skills in Hospitality/Hotel & Tourism Industry (QQI LEVEL 5) | BP050(12 weeks)

Course Overview

Award(s)
QQI LEVEL 5 MINOR AWARD IN RECEPTION 5N1407
Course Code:
BP050 | Tues 19.00 - 21.30
Fees:
€240

This course is suitable for those who wish to equip themselves with the knowledge, skill and competence in Reception and Front Office in Hospitality/ Hotel & Tourism Industry 

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Programme Description
Course Location

• Skills, functions and responsibilities of a receptionist represented within the Hotel/ Hospitality Industry
• key policies, structures of the Hotel/ Hospitality industry
• How to source information from the internet, reservation systems, postal services, courier calls and message service
• Apply a range of communications skills including personal, interpersonal and technological proficiencies • Produce reception material to include inventory of equipment, stock requisitions,
petty cash system, function diary, post log, and telephone message
• How to respond quickly in pressurized reception related circumstances requiring fast and efficient comeback
• Display a professional approach to receiving customers, use effective customer service skills
• How to display a professional approach in handling customer complaints and use initiative around unexpected customers
• Present a range of documents including order forms, invoices, and general administration skills within the context of Hotel and hospitality industry.

Note: This course may take place at the Further Education and Training Centre Kilmallock Road Campus or LEDP Roxboro, Childers Road, LIMERICK

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This provision is co-funded by the Irish Government and the European Social Fund as part of the ESF Programme for Employability, Inclusion and Learning 2014 – 2020.